Here you will find help if you’re having difficulty downloading an item from our website or making a purchase.

Download help

Most people are able to download without issues, but if you’re having difficulty, then the likely issue is as follows:

Not received your code?

Depending on the code that you’re trying to use, see the following options:


If you have signed up for a freebie and expecting a code but haven’t received it yet, then it is likely some form of spam blocker preventing you from receiving it.

You can remedy this by adding our email address to your safe list/whitelist, then try again.

Tip: You don’t need to subscribe to our newsletter to get your code. The download codes are displayed in our website video. Simply watch our website videos and you’ll find the code within them. If you cant see the videos, simply disable your adblocker and refresh the page.

Freebie codes can be redeemed in our Freebie Vault.

To make sure you keep getting these emails, please add our email address to your address book or whitelist us. You can unsubscribe at any time.

hello {at} worldofprintables {dot} com

NOTE: Please don’t contact us for technical support unless you are a Love & Pixels user as we don’t offer technical support for our freebies.

Better yet, why not get your Love & Pixels code? With Love & Pixels you’ll not only get lifetime access to all of our premium printables and digitals, including new releases and updates, but you’ll also get instant access to any of our freebies throughout our website.

For a one-off $4.97 you’ll not find a bigger or better selection of planners anywhere!

Code not working?

We assure you that the code you have received is correct as they have been tested. If your code isn’t working it is likely that you’re entering the code for a different item.

Your email will tell you the name of the item. Search for this on the page and enter your code.

TIP: Make sure you enter the password to download using the code that you received in your email. Enter it exactly as shown in the email, i.e. ALL CAPS

Also, make sure you’re trying to download the correct one. Look at the pictures next to the planner you’re trying to download.

NOTE: Each download below uses a different password for each to prevent misuse. To download more than one item, simply get a code for each item you need, using the link next to each item.

If for some reason you don’t see the password box pop up, make sure you disable your popup blocker or ad blocker as this may prevent the password prompt from showing.

Lost your Love & Pixels code?

If you have bought our Love & Pixels that gives you access to all of our premium printables and planners that can be downloaded via our Love & Pixels hub and various pages throughout our website.

When you buy Love & Pixels access, you normally receive a code as soon as you complete the purchase, which is displayed on the screen, along with your download link to get your access code.

If for some reason you don’t have your code, or have lost it, please get in touch and we will get back to you with your access code as quickly as possible.

Have trouble buying a product from our website?

If you’re having difficulty making a purchase via our website, this can be because your card was declined (due to incorrect address/zip code) or for other reasons such as your card issuer restricting certain purchases.

We’ve therefore made our Love & Pixels available to buy from Gumroad, so you can make a quick and easy purchase to get your access code instantly.